How to Reach Us

Customer support is available through the Contact page. Please use the Contact page for questions about products, orders, delivery, returns, refunds, accounts, or use of the website.

To help us assist you, include the name used for the order, the order number if available, and a clear description of the issue. Do not send full payment-card information through customer-service messages.

Order Assistance

We will try to help with order changes or cancellations requested before dispatch. Changes may not be possible once an order has entered preparation or dispatch.

Shipping and Returns

Every order includes free shipping. Orders are generally prepared and dispatched within 1–3 days after confirmation, with estimated delivery within 6–12 days after dispatch. We cover applicable import duties, customs charges, and delivery-related taxes.

Returns may be requested within 60 days after confirmed delivery. Refunds are processed within 5–10 days after a returned item is received and reviewed. For damaged, defective, incorrect, or missing items, please use the Contact page so we can review the issue and provide the appropriate next steps.